Unit One Presentation and Layout of Business Letters
Unit Two Establishment of Business Relations
Unit Three Enquiries
Unit Four Replies and Quotations
Unit Five Orders and Acknowledgement
Unit Six Terms of Payment
Unit Seven Establishment of L/C and L/C Amendment
Unit Eight Packing
Unit Nine Insurance
Unit Ten Transportation
Unit Eleven Complaints and Adjustment
Unit Twelve International Business Practice
Appendix Brief Introduction to Business Correspondence
References
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