海南模拟导游实务英语教程/曹阳孙博主编/复旦大学出版社


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	海南模拟导游实务英语教程
	作者：	曹阳孙博主编
	定价：	28 元	页数：	238页
	ISBN：	978-7-309-07541-0/H.1540	字数：	383千字
	开本：	16 开	装帧：	平装
	出版日期：	2010年9月	本类其他相关图书
内容提要
前言海南的旅游资源极为丰富，随着国际旅游岛和文昌航天城的建设，海南迎来了前所未有的发展机遇。我院作为海南省唯一一所专门的外语高职院校，为地方经济发展服务、培育外语导游人才是我们义不容辞的责任。《海南模拟导游实务英语教程》从行业的需求出发，根据英语导游的技能要求来设计教程内容。本教程共分为四个部分，第一部分为英语导游实务，分为十二个单元，包括海南省旅游概况、迎接客人、入住酒店、餐饮、旅游观光、购物、娱乐、送别客人和导游的基本素质要求等;第二部分为海南旅游景点介绍，以导游词的形式呈现，包括自然旅游资源、人文旅游资源等;第三部分为英语导游实务部分的练习参考答案;第四部分为附录，是汉语版的海南旅游景点介绍。本教程适合高职和中职旅游专业的学生，以及从事导游工作的人员。本教程课题组由五人组成。曹阳老师进行整体构思与设计，并与孙博老师共同编写了本教程;海南天之涯国际旅行社有限公司张国强副总经理对全书提出了宏观的指导意见，审核了中文导游词;樊文静老师和牛莉老师协助收集资料、打字和校对工作。另外，在我院任教的美籍教师Julian在百忙之中认真地通读了全部英文书稿，对本书的语言和文字做了润色，提出了宝贵的意见和建议。本教程的编写得到了海南部分旅游公司、旅行社的大力支持。在此对他们的无私奉献表示最诚挚的谢意。由于时间和经验有限，本教程一定会有疏漏和不妥之处，敬请专家、同行和读者批评匡正，多提宝贵意见，以便我们今后修改和补正。编者 2010年4月
作者简介
曹阳，女，吉林人。1990年毕业于东北师范大学外语系，先后执教于省重点高中、师范中专、民办高职院校。2004—2006年，在菲律宾UniversalHarvestCorporation从事对外汉语教学和翻译工作。2006年获北京师范大学外国语学院硕士学位后，受聘于海南外国语职业学院，现任海南外国语职业学院英语系负责人。2009年获得海南省“前厅服务员”职业技能鉴定考评员资格证书。孙博，女，吉林人，硕士研究生学历，毕业于吉林大学外国语学院外国语言学及应用语言学专业。2004年考取全国英语导游员资格证书，曾在吉林大学旅行社担任中英文导游。现任海南外国语职业学院旅游英语专业讲师，骨干教师，主讲模拟导游、旅游英语和英语口译等课程。2008年曾担任CAC职业培训课堂《导游英语》课程的网络教学主讲，擅长英语导游业务知识和导游词讲解。
书摘
Contents Part One Practice and Norms of English Tour Guide Chapter 1 Receiving Guests Simulated Dialogues Scene1 Receiving independent tourists at the airport arrival lobby Scene2 Receiving a tour group at the airport arrival lobby Scene3 By the coach Useful Sentences and Expressions Finding guests Self-introduction Giving greetings Confirming numbers of the tourists/luggage Moving out of the airport/railway station Offering help Role-play Guide's Norms and Emergency Handling Chapter 2 En Route to the Hotel&Welcome Speech Simulated Dialogues Scene 1 On-the-way guiding Scene 2 Delivering a welcome speech on the coach Useful Sentences and Expressions Asking for attention G iving welcomes Self-introduction Introducing a person to a group Expressing intentions to provide good service Giving good wishes for a pleasant stay Role-play Guide's Norms and Emergency Handling Chapter 3 Checking in at the Hotel Simulated Dialogues Scene 1 Group check-in with reservation Scene 2 FIT check-in Useful Sentences and Expressions Before checking-in Registering the guests Assigning rooms to the guests Introducing service Role-play Guide's Norms and Emergency Handling Chapter 4 Itinerary Planning Simulated Dialogues Scene 1 Discussing a two-day tour in Sanya Scene 2 Discussing the itinerary w ith individual tourists Scene 3 Changing a visit to X ionglong Tropical BotanicalGarden Useful Sentences and Expressions Starting discussion on the itinerary Asking what the guestswould like to see Making suggestions about places to visit Making suggestions about the procedures Soliciting opinions Role-play Guide's Norms and Emergency Handling Chapter 5 Sightseeing Simulated Dialogues Scene 1 Before departure Scene 2 On the way to tour around Hainan Island Scene 3 VisitingMountHuangshan Useful Sentences and Expressions Before departure On the way to a tourist attraction Visiting lakes，rivers，and seas Visiting temples Visiting museums Visiting parks and gardens Visiting hills and mountains Visiting towns and cities Role-play Guide's Norms and Emergency Handling Chapter 6 Dining atRestaurant Simulated Dialogues Scene 1 Confirming the reservation Scene 2 Introducing Chinese cuisine on the way to the restaurant Useful Sentences and Expressions Making a reservation or confirmation at a restaurant Special requests for a meal Introducing Chinese cuisine and specialties Paying the bill Role-play Guide's Norms and Emergency Handling Chapter 7 RecreationalActivities Simulated Dialogues Scene 1 At the hotel lobby Scene 2 At the theater entrance Scene 3 On the bus back to the hotel Useful Sentences and Expressions Introducing the program Explaining the duration of the program G iving instructions about seating arrangements Commenting on the performance Role-play Guide's Norms and Emergency Handling Chapter 8 Shopping Simulated Dialogues Scene 1 At the hotel lobby Scene 2 In the tea store Useful Sentences and Expressions Offering help Getting information Making comments Bargaining Role-play Guide's Norms and Emergency Handling Chapter 9 Dealing with Various Problems Simulated Dialogues Scene 1 On the bus Scene 2 At the restaurant Useful Sentences and Expressions Accepting the request Refusing or declining the request Negotiating Role-play Guide's Norms and Emergency Handling Chapter 10 Dealing with Emergencies Simulated Dialogues Scene 1 On the way to a tourist site Scene 2 At the hospital Scene 3 In front of the tour bus Useful Sentences and Expressions Comforting the guests Seeking for help Reminding the guests Role-play Guide's Norms and Emergency Handling Chapter 11 Handling Complaints Simulated Dialogues Scene 1 At the airport lobby Scene 2 On the tour bus Scene 3 At the hotel Useful Sentences and Expressions Showing sympathy and apology Calming others down Making suggestions Role-play Guide's Norms and Emergency Handling Chapter12 Seeing off Guests&Farewell Speech Simulated Dialogues Scene1 At the hotel lobby Scene2 On the way to the airport lobby Scene3 An informal farewell speech to a tour group Useful Sentences and Expressions Confirming issues Showing gratitude Saying good-bye Role-play Guide's Norms and Emergency Handling Part Two Simulated Guide on Major Scenic Spots of Hainan 1.A Brief Introduction to Haikou 2.Wanl Garden 3.Haikou Western Coast Park 4.Hairui Memorial Park 5.Five Officials Memorial Temple 6.Hainan Tropical Wildlife and Botanical Garden 7.Shishan Crater National Geological Park 8.Dongzhaigang Mangrove Nature Reserve 9.Dongjiao Coconut Grove 10.Wanquan River 11.The Site of Bo'ao Forum for Asia 12.Xinglong Tropical Botanical Garden 13.Xinglong Tropical Garden 14.The Dongshanling Ridge 15.Nanwan Macaque Island 16.Demarcation Islet 17.A Brief Introduction to Sanya 18.Yalong Bay National Holiday Resort 19.Tianya Haijiao 20.Dadonghai Tourist Resort 21.Luhuitou Park 22.Nanshan Cultural Tourism Zone 23.Small Caves（Wonders of the Sea and Mountain） 24.Wuzhizhou Island 25.Wuzhishan City and Custom s of Li Nationality 26.Wuzhishan Mountain 27.Jianfengling National Forest Park 28.Dongpo Academy 29.Yangpu Economic Development Zone Answers for Reference Appendices 1.海口市 2.万绿园 3.西海岸带状公园 4.海瑞纪念园 5.五公祠 6.海南热带野生动植物园 7.石山火山口国家地质公园 8.东寨港红树林自然保护区 9.东郊椰林风景区 10.万泉河游览区 11.博鳌亚洲论坛会址 12.兴隆热带植物园 13.兴隆热带花园 14.东山岭 15.南湾猴岛 16.分界洲 17.三亚市 18.亚龙湾国家旅游度假区 19.天涯海角 20.大东海 21.鹿回头 22.南山文化旅游区 23.小洞天（“海山奇观”） 24.蜈支洲 25.五指山市与黎族风情 26.五指山 27.尖峰岭国家森林公园 28.东坡书院 29.洋浦经济开发区参考书目
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