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职场定位沟通(Professional Communication)(英文版 第二版)
作者:
葛丽尼 居延安(GLynis Fitzgerald,Ph.D. Yanan Ju,Ph.d.) 著
定价:
30.00元
页数:
300页
ISBN:
ISBN7-309-03979-3/C.70
字数:
388千字
开本:
小16 开
装帧:
平装
出版日期:
2005年2月       
本类其他相关图书

内容提要


       世界各国的大学生、研究生都面临着同一个挑战:如何一毕业就能找到称心的工作。如果你还没学会怎么编写自己的简历,还不知道如何应对求职面试,那么就别指望走出校门就能找到一个如意的职位。而一旦聘书到手,如何去适应新的单位、适应新单位里一张张生疏的面孔,又将马上成为你面临的新挑战,而且其中的困难比你想象的要大得多。多少年来你一直以为你对别人的话总是洗耳恭听的,没想到去了新单位,新同事却说你对别人的话既听不进又听不懂。多少年来你一直以为自己是个舞文弄墨的好手,没想到老板却说你“要命,连个便条都写不像!”你从没有想过,新的职场定位要求你一言一行都必须像个成熟的职业人员。挑战和问题接踵而来,你不仅扮演不好职业人员的角色,而且连个人的生活也被搅得乱七八糟,一时间不知如何来平衡了!从你受聘的第一天起,一直到你离开单位的那天为止,你可能在你的办公室里经历过种种情绪波动和打击。这些问题,还有别的许多难以预料的挑战,说到底是个职场定位和关系管理的问题。
       本书的两位作者先后在中美两国的名牌大学里任教,长年为中美各种职业人员作职场定位和关系管理的咨询,具有丰富的理论和实践经验。本书将帮助你理解和应对各种职场定位挑战,并手把手地教你如何掌握打开各种关系管理之门的钥匙。本书只出英文版,先与中国的大学生和研究生见面,再于美国出版。毫无疑问,本书将成为一本国际性的畅销读物。
      
       Why is it that some people are highly successful in an organization and the larger social environment while others keep failing miserably? We believe that the key to success,among other factors,lies in how you interactw ith others and manage your relationship with them.The book takes a unique relationship management approach,in which we focus on six success factors,namely,communication,common interest,credibility,commitment,collaboration,and comprom ise,the socalled 6C's.The book discusses some of the new challenges of professional communication in context of the changes that have been occurring in society since the turn of the 21st Century.
       The first challenge that any graduating college student faces ishow to find a job.Don t expect to land the best professional position if you have not learn-ed how to write a resume or present yourself in an interview.Once you have got the job,you will soon feel the need to adapt to the new organization and the people there.The challenge can be enormous.You had all along believed that you were a good listener,but your new colleagues now say you are not.You had all along felt proud of your writing skills,but now your new boss says you can't even write a memo correctly.And you never thought you could be thrown into situations where you have to speak like amature professional.You might be over whelmed by other problems that you had never foreseen.Even after having spent years in an organization,you might still find it difficult to balance between being an effective professional and being a person whom you have always wanted to be.From Day One when you enter an organization to the day you choose or are forced to leave,you may have felt frustrated,alienated,or angry with in the confines of your office.You will encounter these issues,and may others.This book will provide you with the know ledge to handle these situations professionally and confidently.
       We will take you through all these challenges and provide our advice and suggestions informed by our own researches and life experiences working and living in the United States,China and other parts of the world.

作者简介


      
       葛丽尼,哲学博士。葛丽尼教授执教于康涅狄格中央州立大学传播系,专长于企业及其他各类组织的传播和沟通研究。除执教与治学外,葛丽尼还就传播审计、职业定位和信息管理等专门领域向组织和个人提供咨询。她的研究成果发表于美国《大西洋传播杂志》、《传播研究报告》等多种专业杂志。葛丽尼教授曾在国际传播协会和美国全国传播协会上多次发表关于她的研究成果的演讲。
       GLynis A.Fitzgerald, Ph.D.of SUNY Buffalo,is an Assoclate rofessor of Communication teaching at Central Connecticut State University.Her area of specialty is organizational and corporate communication.In addition to her teaching responsibilities she serves as a consultant to organizations and individuals on subjects including communication audits, career planning and information management.Her work has been published in the Atlantic Journal of Communlcatlon and Communication Research Reports among other journals. She presents her research regularly both domestically and internationally for such organizations as the International Communication Association and the National Communication Association.
      
      
       居延安,哲学博士。现任美国康州中央州立大学传播学教授。曾执教美国北卡罗来纳(教堂山)大学传播系和上海复旦大学新闻学院。主要著作有《关系管理》(上海人民出版社,2003)、《公共关系学》(复旦大学出版社,2001,主著)、《理解中国:第四种力量的中心舞台》(纽约州立大学出版社,1996,英文版)、《长城废墟:中国传播与文化变迁》(纽约州立大学出版社,1993,合著,英文版)等十数部。除执教和著书外,居教授还就各种文化和组织语境中的关系问题管理向组织和个人提供咨询。
       Dr.YananJuteaches inthe Department of Communication of Central Connecticut State UniVersity. He has taughi at the Universityof North Carolina at Chapel Hill and Shanghai’s Fudan University.Dr.Ju has authored or coauthored over a dozen books including Relationship Man-
       agement(Shanghai People’s Publishing House,2003), Public Relations(co-author,Fudan University Press,2001), Understanding China:Center Stage of the Fourth Power(SUNY Press,1996) and The Great Wall in Ruins:communication and Cultural Change in China(co-author,SUNY Press,1993)).Besides teaching,Dr.Ju also consultsfor organizations and individuals on relailonship anagement in a variety of cultural and organizational contexts.

书摘


       Table of Contents
      
       1.Professional Communication in a Changed
       Professional Environm ent
      
       6C's ofProfessionalCommunication
       Communication
       Common Interest
       Credibility
       Comm itment
       Collaboration
       Comprom ise
       Current SocialTrends
       Technology
       Mobility
       Acceleration
       Change
       Why Is Professional Communication Important? 1
      
       2.Finding a Professional Position
      
       Getting the ProfessionalPosition
       Finding ProfessionalCareerO pportunities
       College PlacementO ffices
       Newspaper and InternetAdvertisements
       Private orGovernmentEmploymentAgencies
       Friends and Fam ily—YourN etwork
       Research
       Resumes
       How Employers Use Resumes
       Types of Resumes
       Guidelines
       Emphasis
       Resume Subheadings
       Layout
       What Not to Include
       Cover Letters
       Parts of the Cover Letter
       Selection Interview Preparation
       D eveloping an Interview Strategy
       What to Wear
       Phone Interviews
       The Power of Nonverbal Communication
       During the Interview
       Thank You and Followˉup Opportunities
       Negotiating for Salary and Benefits
       Dealing with Rejection
      
       3.Beginning ProfessionalRelationships
      
       Relationship Preparation Phase
       Family
       School
       Peers
       Research
       Job Interviews
       Others' Expectations
       Relationship Initiating Phase
       Creating a Favorable First Impression
       Observing O thers in the O rganization
       Opening Channels of Communication
       Relationship Bonding
      
       4.Communicating in Organizations
      
       Adapting Your Personality to the Organization
       Communicating OneˉonˉOne
       Culture and Communication
       The Art of Conversation
       Friends at Work
       Dealing with Criticism
       Communicating in Groups
       Characteristics of Groups
       Organizational Teams
       Goal Orientation
       Groups and Technology
       Meetings
       Why Meet?
       Leading Meetings
       Guidelines
       Human Factors
       Meeting Participants
      
       5.Being a Professional Listener
      
       The Listening Process
       Assessing Others Perceptions
       Factors Affecting Listening 1
       Types ofListening
       Keys to Effective Listening
       Don't Fake Attention
       Being Willing to Expend Energy
       Preparing Yourself
       Resisting Distractions
       Listening Analytically
       Asking Questions
       Listening for Relationship Building and Maintenance
      
       6.Writing as a Professional
      
       Reluctance to Write
       Purposes of Written Messages
       Quality Writing
       Planning and Composing Messages
       Purpose
       Analyzing the Receiver
       Composing Messages
       Correspondence
       Memos
       Eˉmail
       Letters
       Reports
       Collaboration
      
       7.Speaking as a Professional
      
       Presentations—The Basics
       Analyzing the Audience
       Preparing
       Delivering
       Visual Aids
       Practicing the Presentation
       If Problems Occur
       Question and Answer Sessions
       Speaking as a Leader
       Speaking to SeniorM anagers
       Impromptu Speaking
       Speaking as a Spokesperson
      
       8.Balancing Communication as a Professional and as
       a Person
      
       Building Interpersonal Networks
       Workplace Politics
       Social Skill in Organizations 1
       Political Skill in Organizations
       Building Political Skills
       The“Other” Politics
       Summary 1
       Professional Gatherings
       WorkˉLife Balance
       WorkˉLife Balance:A R elationshipM anagementApproach
      
       9.Communicating Emotions at Work
      
       Changing Attitudes Toward Emotions
       Emortions at Work
       What Happens When Emotions Are Suppressed
       How to Show Emotions at Work
       Addressing Specific Emotionsat Work
       Envy
       Anger
       When You Have Made a Mistake
       Stress and Emotions
       Tragedies in the Workplace
      
       10.Leaving the Organization
       How to Get a Promotion
       When You Don't Get a Promotion
       Quitting
       Changing Your Mind
       Involuntary Termination
       Layˉoffs
       You're Fired
       Being Prepared
       Retirement
       Early Retirement
       Traditional Retirement
       The Exit Interview
      
       Bibliography
      
      

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