Why is it that some people are highly successful in an organization and the larger social environment while others keep failing miserably? We believe that the key to success，among other factors，lies in how you interactw ith others and manage your relationship with them.The book takes a unique relationship management approach，in which we focus on six success factors，namely，communication，common interest，credibility，commitment，collaboration，and comprom ise，the socalled 6C's.The book discusses some of the new challenges of professional communication in context of the changes that have been occurring in society since the turn of the 21st Century.
The first challenge that any graduating college student faces ishow to find a job.Don t expect to land the best professional position if you have not learn-ed how to write a resume or present yourself in an interview.Once you have got the job，you will soon feel the need to adapt to the new organization and the people there.The challenge can be enormous.You had all along believed that you were a good listener，but your new colleagues now say you are not.You had all along felt proud of your writing skills，but now your new boss says you can't even write a memo correctly.And you never thought you could be thrown into situations where you have to speak like amature professional.You might be over whelmed by other problems that you had never foreseen.Even after having spent years in an organization，you might still find it difficult to balance between being an effective professional and being a person whom you have always wanted to be.From Day One when you enter an organization to the day you choose or are forced to leave，you may have felt frustrated，alienated，or angry with in the confines of your office.You will encounter these issues，and may others.This book will provide you with the know ledge to handle these situations professionally and confidently.
We will take you through all these challenges and provide our advice and suggestions informed by our own researches and life experiences working and living in the United States，China and other parts of the world.
作者简介
葛丽尼，哲学博士。葛丽尼教授执教于康涅狄格中央州立大学传播系，专长于企业及其他各类组织的传播和沟通研究。除执教与治学外，葛丽尼还就传播审计、职业定位和信息管理等专门领域向组织和个人提供咨询。她的研究成果发表于美国《大西洋传播杂志》、《传播研究报告》等多种专业杂志。葛丽尼教授曾在国际传播协会和美国全国传播协会上多次发表关于她的研究成果的演讲。
GLynis A．Fitzgerald， Ph．D．of SUNY Buffalo，is an Assoclate rofessor of Communication teaching at Central Connecticut State University．Her area of specialty is organizational and corporate communication．In addition to her teaching responsibilities she serves as a consultant to organizations and individuals on subjects including communication audits， career planning and information management．Her work has been published in the Atlantic Journal of Communlcatlon and Communication Research Reports among other journals． She presents her research regularly both domestically and internationally for such organizations as the International Communication Association and the National Communication Association．
居延安,哲学博士。现任美国康州中央州立大学传播学教授。曾执教美国北卡罗来纳（教堂山）大学传播系和上海复旦大学新闻学院。主要著作有《关系管理》（上海人民出版社，2003）、《公共关系学》（复旦大学出版社，2001，主著）、《理解中国：第四种力量的中心舞台》（纽约州立大学出版社，1996，英文版）、《长城废墟：中国传播与文化变迁》（纽约州立大学出版社，1993，合著，英文版）等十数部。除执教和著书外，居教授还就各种文化和组织语境中的关系问题管理向组织和个人提供咨询。
Dr．YananJuteaches inthe Department of Communication of Central Connecticut State UniVersity． He has taughi at the Universityof North Carolina at Chapel Hill and Shanghai’s Fudan University．Dr．Ju has authored or coauthored over a dozen books including Relationship Man－
agement（Shanghai People’s Publishing House，2003）， Public Relations（co-author，Fudan University Press，2001）， Understanding China：Center Stage of the Fourth Power（SUNY Press，1996） and The Great Wall in Ruins：communication and Cultural Change in China（co－author，SUNY Press，1993））．Besides teaching，Dr．Ju also consultsfor organizations and individuals on relailonship anagement in a variety of cultural and organizational contexts．
书摘
Table of Contents
1.Professional Communication in a Changed
Professional Environm ent
6C's ofProfessionalCommunication
Communication
Common Interest
Credibility
Comm itment
Collaboration
Comprom ise
Current SocialTrends
Technology
Mobility
Acceleration
Change
Why Is Professional Communication Important? 1
2.Finding a Professional Position
Getting the ProfessionalPosition
Finding ProfessionalCareerO pportunities
College PlacementO ffices
Newspaper and InternetAdvertisements
Private orGovernmentEmploymentAgencies
Friends and Fam ily—YourN etwork
Research
Resumes
How Employers Use Resumes
Types of Resumes
Guidelines
Emphasis
Resume Subheadings
Layout
What Not to Include
Cover Letters
Parts of the Cover Letter
Selection Interview Preparation
D eveloping an Interview Strategy
What to Wear
Phone Interviews
The Power of Nonverbal Communication
During the Interview
Thank You and Followˉup Opportunities
Negotiating for Salary and Benefits
Dealing with Rejection
3.Beginning ProfessionalRelationships
Relationship Preparation Phase
Family
School
Peers
Research
Job Interviews
Others' Expectations
Relationship Initiating Phase
Creating a Favorable First Impression
Observing O thers in the O rganization
Opening Channels of Communication
Relationship Bonding
4.Communicating in Organizations
Adapting Your Personality to the Organization
Communicating OneˉonˉOne
Culture and Communication
The Art of Conversation
Friends at Work
Dealing with Criticism
Communicating in Groups
Characteristics of Groups
Organizational Teams
Goal Orientation
Groups and Technology
Meetings
Why Meet?
Leading Meetings
Guidelines
Human Factors
Meeting Participants
5.Being a Professional Listener
The Listening Process
Assessing Others Perceptions
Factors Affecting Listening 1
Types ofListening
Keys to Effective Listening
Don't Fake Attention
Being Willing to Expend Energy
Preparing Yourself
Resisting Distractions
Listening Analytically
Asking Questions
Listening for Relationship Building and Maintenance
6.Writing as a Professional
Reluctance to Write
Purposes of Written Messages
Quality Writing
Planning and Composing Messages
Purpose
Analyzing the Receiver
Composing Messages
Correspondence
Memos
Eˉmail
Letters
Reports
Collaboration
7.Speaking as a Professional
Presentations—The Basics
Analyzing the Audience
Preparing
Delivering
Visual Aids
Practicing the Presentation
If Problems Occur
Question and Answer Sessions
Speaking as a Leader
Speaking to SeniorM anagers
Impromptu Speaking
Speaking as a Spokesperson
8.Balancing Communication as a Professional and as
a Person
Building Interpersonal Networks
Workplace Politics
Social Skill in Organizations 1
Political Skill in Organizations
Building Political Skills
The“Other” Politics
Summary 1
Professional Gatherings
WorkˉLife Balance
WorkˉLife Balance:A R elationshipM anagementApproach
9.Communicating Emotions at Work
Changing Attitudes Toward Emotions
Emortions at Work
What Happens When Emotions Are Suppressed
How to Show Emotions at Work
Addressing Specific Emotionsat Work
Envy
Anger
When You Have Made a Mistake
Stress and Emotions
Tragedies in the Workplace
10.Leaving the Organization
How to Get a Promotion
When You Don't Get a Promotion
Quitting
Changing Your Mind
Involuntary Termination
Layˉoffs
You're Fired
Being Prepared
Retirement
Early Retirement
Traditional Retirement
The Exit Interview
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